Ombudsman updates treatment of flood insurance disputes
Consumers Federation of AustraliaThe Financial Ombudsman Service has issued a special update on how it treats flood insurance matters Circular Issue 7 – Update 1 – Flood Edition – Nov 2011 In order to...
View ArticleCredit Ombudsman Service seeks non-executive Director
Consumers Federation of AustraliaThe Credit Ombudsman Service is an impartial and independent alternative dispute resolution scheme. Established in 2003, it is one of only two schemes approved by the...
View Article30,283 financial service disputes at FOS in 2010/11, up 27%
Consumers Federation of AustraliaThe Financial Ombudsman Service (FOS) has released its 2010-2011 Annual Review, including Comparative Tables showing disputes about individual members. Highlights for...
View ArticleASIC to review EDR schemes handling of complaints when companies take legal...
Consumers Federation of AustraliaASIC has released a consultation paper to commence its review of external dispute resolution (EDR) jurisdiction over consumer complaints in cases where members have...
View ArticleElectronic communication of insurance policies
Consumers Federation of AustraliaThe Financial Ombudsman Service (FOS) is dealing with an increasing number of disputes involving financial service providers relying on electronic transmission to...
View Article50 years of consumer rights – how far have we come?
Consumers Federation of Australia.Long time consumer advocate Jenni Mack gave an impressive key note speech to the ACCC Consumer Congress in Melbourne on World Consumer Rights Day, 15 March 2012. Jenni...
View Article95,000 credit card chargeback requests per month
Consumers Federation of AustraliaA review of credit card chargebacks by Australia banks has found low levels of complaint but some areas for improvement. A chargeback occurs when a bank, at the request...
View ArticleTIO report responds to consumer concerns
Consumers Federation of AustraliaCFA Member ACCAN today welcome the Telecommunications Industry Ombudsman (TIO) Review report released by the Minister for Broadband, Communications and the Digital...
View ArticleNo need to pay for dispute resolution: TIO
Consumers Federation of AustraliaThe Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to...
View ArticleBenchmarks for Industry-based Customer Dispute Resolution Schemes
Consumers Federation of AustraliaThe Commonwealth Consumer Affairs Advisory Committee has released an Issues Paper on the Benchmarks for Industry-based Customer Dispute Resolution Schemes. Comments on...
View ArticleCould you represent consumers for the Financial Ombudsman Service?
Consumers Federation of Australia Dynamic and demanding External Dispute Resolution (EDR) environment Important independent decision making role on complex financial disputes Strong customer service...
View ArticleCFA publishes Consumer Agenda 2013
Consumers Federation of AustraliaWhoever forms the next government, CFA and its members would like to see increased attention to priority consumer issues. CFA and its members have developed a Consumer...
View ArticleThe importance of the Financial Ombudsman
Consumers Federation of AustraliaThe release of the Financial Ombudsman Service (FOS) annual report today highlights just how important this service is for consumers. Over 30,000 people accessed the...
View ArticleFinancial Counselling conference to take place Melbourne in May
Consumers Federation of AustraliaFinancial Counselling Australia has invited financial counsellors from around Australia to attend their 2014 conference and related events in Melbourne between May...
View ArticleACCC ceases arbitrations following court decision
Consumers Federation of Australia The Full Federal Court has handed down its decision on a judicial review application originally commenced by Telstra on 3 January 2014. Telstra sought review of the...
View ArticleFinancial Rights Legal Centre wins grant to develop financial stress web service
Consumers Federation of AustraliaThe Financial Rights Legal Centre (previously Consumer Credit Legal Centre) will be the beneficiary of a grant of $12,000 from the Law and Justice Foundation of NSW...
View ArticleVictorian Parliament urged to protect home owners from dodgy builders
Consumers Federation of AustraliaIn its final sitting week, the Victorian Parliament is being urged to pass new domestic building consumer protections into law as a matter of priority. The Building...
View ArticleTeleco ombudsman seeks Director with consumer experience
Consumers Federation of Australia The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers. The TIO...
View ArticleCFA appointed consumer reps take positions on travel agent monitoring committee
Consumers Federation of AustraliaThe Australian Federation of Travel Agents announced the appointment of the AFTA Code Compliance Monitoring Committee (ACCMC) including that of Dr June Smith as the...
View ArticleCredit Ombudsman Service appoints new Consumer Director
Consumers Federation of AustraliaThe Board of the Credit Ombudsman Service Limited (COSL) announced the appointment of Ms Amanda Barker as the new non-executive consumer director of the company,...
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